Delivery & Payment

Delivery

Free Pick Up

Residents of the South-Eastern suburbs of Melbourne are able to select free pick-up for their orders. These customers will be emailed when their order has been packed and is ready for collection.

Within Australia

We aim to dispatch orders within 24-48 hours and use a combination of the Australia Post Regular and Express Post services and Sendle courier service, depending on what option the customer selects and/or is available in the area.

If you have selected to have your order shipped using Australia Post Regular service, please allow 5-14 days to receive your order. As this service is not tracked, Sustainababy will not be held liable should you not receive your parcel.

Orders will be dispatched via overnight courier (the fastest option) if the express/courier shipping option is selected AND the shipping address is a business address, a PO BOX or a safe location for the parcel to be left if not at home is nominated. If these criteria are not met and the express/courier shipping option is selected,  Australia Post or Sendle courier service will be used. Delivery is expected to take between 1-5 days depending upon location.

For the fastest shipping option, choose express/courier at the checkout and nominate your parcel to be left in a safe place if not at home or specify delivery to a PO Box or business address. Note that Sustainababy will not be held liable should you select authority to leave and not receive your parcel. This includes damage to your parcel while in the nominated safe location or theft of your parcel.

International

International parcels are shipped using Registered Post International (Air mail).

Orders delivered outside Australia are exempt from 10% GST. This will be deducted from your order total during checkout, after your delivery address is entered. For ease of administration and of service to you, flat rate international shipping charges of AUD 29 (NZ) and AUD 59 (other countries) will be applied.

Heavy and/or bulky items are exempt from this flat rate international shipping charge. If not specified in the product description, you will be contacted if this applies to your order and given the opportunity to either pay the additional postage charge, or accept a refund for the items.

Note: free shipping for orders over $99 applies only to orders shipped within Australia.

Payment

Payment via Paypal is welcome. Pricing is in Australian dollars. All payments are processed securely using 128bit SSL encryption and no credit card details are stored. Please contact us should you wish to pay via Bank transfer or have your credit card processed manually (additional surcharge applies). Please note this service may delay your order as items will not be shipped until funds clear.